Built on the nventr AI orchestration platform, NOVA brings conversational AI, automated workflows, and human oversight into one system, helping organizations deliver enhanced customer and member service at scale.
Voice Agent. Member: Hi, I need help with a prior authorization for my prescription.
Identity verified94% confidence
NOVA automates customer and member support across calls, chats, emails, and other digital channels. It handles routine requests and helps teams resolve complex issues faster.
One platform, unified
NOVA brings calls, chats, emails, SMS, and service team workflows together on one platform, ensuring consistent support across every customer interaction.
NOVA brings together six specialized AI agents for calls, chats, emails, tickets, alerts, and live support. Each handles its own tasks while sharing information and updates in real time, ensuring smooth coordination across channels.
Handles incoming and outgoing calls in multiple languages, verifies caller identities, and accesses business systems in real time. Replaces traditional automated phone menus without requiring changes to existing phone systems.
Handles customer conversations across websites, mobile apps, and messaging channels. Connects with business systems and lets customers switch between chat and calls without losing conversation history or context.
Transfers complex requests to service teams with complete conversation history, customer details, and real-time updates. Provides AI-powered guidance during interactions while giving supervisors visibility into ongoing conversations.
Monitors incoming emails, identifies their purpose and urgency, and directs them to the right team or workflow. Automatically responds to routine requests and creates support tickets when needed.
Creates, updates, and resolves support tickets in ServiceNow, Zendesk, and other compatible platforms. Automatically fills in request details and conversation history, reducing manual work and speeding up resolution.
Sends calls and messages to keep customers and service teams updated on open tickets, deadlines, and progress. Automatically closes tickets once resolution is confirmed, reducing the need for manual follow-ups.
NOVA agents share customer details, conversation history, and task updates in real time. When customers switch channels or connect with a service representative, all relevant information follows, so they never have to start over.
Voice → Chat: Continue the conversation in chat with a summary of the call.
Chat → Voice: Switch to a call without losing the chat history.
Email → Ticket: Automatically create a support ticket with the email details.
Ticket → Alert: Send automatic updates on ticket progress and deadlines.
Any Channel → Live Agent: Transfer the conversation to a service representative with full context.
NOVA Voice Agent handles the call and captures the conversation.
NOVA Chat Agent continues the interaction with the call summary.
NOVA Ticket Agent creates a ServiceNow ticket with the request details and conversation history.
NOVA Alert Agent sends progress updates and closes the ticket once resolution is confirmed.
NOVA works with your existing contact center platforms, tools, and workflows, allowing you to introduce AI capabilities gradually without replacing what already works. This keeps operations running smoothly while maintaining security and compliance.
NOVA combines AI-powered call handling, business system integrations, real-time insights, and human oversight for organizations to manage complex customer and member interactions at scale across regulated industries.
NOVA handles customer conversations in multiple languages across calls and digital channels, automatically directing requests to the right teams based on language.
NOVA analyzes customer interactions in real time to detect frustration, identify issues that may need escalation, and help supervisors address problems before they worsen.
NOVA connects with CRM, EHR, claims systems, and knowledge bases to access customer and member information in real time, helping deliver accurate responses and automate tasks using the latest available data.
NOVA transfers conversations from AI agents to service representatives without losing customer details, conversation history, or ongoing task updates. This allows teams to pick up where the AI left off.
NOVA automatically records and summarizes customer interactions, making them easy to search and review. It helps teams track performance, improve service, and maintain records for audits and compliance.
NOVA protects sensitive protected health information (PHI) through controlled access, encryption, and configurable security rules. It also tracks activities and supports approvals to help organizations meet compliance requirements.
NOVA helps healthcare teams manage prior authorization requests, coordinate care, schedule appointments, and communicate with members, reducing manual work and improving service efficiency.
NOVA verifies customer identities using different levels of security checks, from basic authentication to government-issued IDs. The level of verification depends on the risk involved, helping protect sensitive health information and secure transactions.
Most conversational AI tools focus on answering questions.
NOVA goes further
by connecting conversations to business workflows, triggering actions, and helping teams resolve requests from start to finish.
Every interaction follows a connected process, from understanding the request to taking action, involving service teams when needed, and continuously improving.
Handles incoming and outgoing interactions across calls, chats, emails, and other channels.
Identifies customer needs, conversation context, sentiment, and relevant rules in real time.
Connects business systems and coordinates the steps needed to handle each request.
Transfers complex requests to the right service teams with full conversation context.
Updates systems, resolves requests, sends notifications, and improves future interactions.
NOVA integrates with your existing business platforms and workflows to automate service operations from start to finish, without requiring you to replace your current systems.
NOVA is designed for industries where data security, regulatory compliance, and reliable operations are essential. Security and compliance controls are embedded directly into the platform, rather than added later.
Built on nventr's enterprise platform, NOVA connects AI agents, business workflows, and existing systems while providing centralized control over operations, security, and compliance.
Brings specialized AI agents together to manage calls, chats, emails, and tickets, sharing context and coordinating tasks across every interaction.
Automates service tasks across connected business systems based on customer interactions, reducing manual work and speeding up resolution.
Automatically extracts, organizes, and routes information from documents, emails, and business records to support faster decisions and compliance processes.
Connects CRM, EHR, claims, IT service management, and other business systems to exchange and update information in real time throughout customer interactions.
Enables supervisors to monitor AI workflows, review escalated requests, and approve key actions, keeping people in control of automated operations.
Provides customizable controls, detailed audit logs, and activity tracking to maintain accountability and support compliance requirements in regulated industries.
Supports public, private, and customer-managed cloud environments, including government-aligned setups, to meet data storage, security, and infrastructure requirements.
Protects sensitive information through data masking, anonymization, encryption, and isolated environments, with security controls built directly into the platform.
Discover how NOVA integrates with your existing systems and enables a phased approach to AI-powered service operations without disrupting your business.